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PERSONAL CUSTOMER SERVICE
Excellent Customer Service has been the foundation of our business throughout our 18 plus year history. Our 2500 square foot store is located in Mount Dora, Florida (which is 25 minutes northwest of Orlando. We are south of Ocala and Leesburg) and we invite you to visit us personally and browse our huge selection of merchandise. We will be happy to answer any of your questions regarding our products or our site by calling 352-735-0660 or Toll Free 888-527-3674.
We are here for you everyday until 5p.m. e.s.t.
We have been an authorized dealer for many fine collections for 18 years. Just to mention a few - Armani, Ditz, Expressions from the Heart, Franz, G. DeBrekht, Goebel, Joy to the World, Kameleon Jewelry, Lenox, Radko, SPI.
ORDERING
SECURE ORDER PROCESSING...
Orders placed on-line are completely secure via our shopping cart. Your VISA, Mastercard, or American Express card will be charged at the time of shipment. Once placed, your order will be securely transmitted to us. We will confirm receipt of your order, process your order for shipment, process your credit card, and send you an e-mail regarding your order and expected ship date. All orders will be confirmed immediately and then upon the processing of your card, will be confirmed again, usually within 48 hours. If you have questions concerning your order please
e-mail us at: karen@karensshop.net
If you prefer we accept checks and money orders. Please include with your payment-- the item number, item name, quantity purchased, shipping costs (calculated from the shopping cart order form item page) and total amount. We will also need your complete Ship To address and phone number.
Please send this information and payment to our address at:
Karen’s Gift Shoppe
120 East 4 Ave.
Mount Dora, FL 32757
And finally, you may call us toll free at 888-527-3674 to place your order by phone.
FREE GIFT WRAPPING
We also offer FREE GIFT WRAPPING of your item, provided it is of the size that can be gift wrapped and we have the item in stock. If you have requested gift wrap, we will let you know if your order cannot be gift wrapped. We will also include a gift message with your order if requested. To request this free gift wrapping service please call us at the number below or include your request in the "Comments" section of your order.
SPECIAL DELIVERY
We will ship special delivery at your request on a cost to you basis. We will also ship outside the U.S.A. on a cost to you basis. In this regard we will try to find the most cost effective rate to you and will be happy to confirm that to you before finalizing your shipment.
OVERSEAS DUTIES, CUSTOMS BROKERAGE FEES or ROYALTIES...
For all sales to foreign countries including Canada, it is the responsibility of the customer to pay whatever import taxes, brokerage fees, royalties, customs, duties or other costs that may be imposed on the import of the product purchased, upon receipt of shipment. If you question these fees, please consult your local customs office, as we do not have that information.
RETURNS...
If for any reason you are not completely satisfied with your purchase, you may return it in perfect condition in the original undamaged box within 30 days of receipt for a store credit or a refund of the cost of the item purchased (less shipping costs that we incurred to ship to you and fees that we may incur to process your order). The exception would be final sale items. To process your return you must:
* Contact us at 888-527-3674 or 353-735-0660 for a return authorization number. There will be a 25% restocking fee for items returned without a return authorization number.
* Keep your original packaging materials for return to us.
* Items must not be "used" and must be returned in Perfect Condition.
* Customers are responsible for all shipping and insurance charges when returning items.
* For questions concerning returns e-mail us at: karen@karensshop.net
If orders, on which Karen’s Gift Shoppe has paid shipping, are refused by the customer, shipping charges to and from the recipient and any other fees applied by the carrier will be passed along to the customer.
DAMAGED SHIPMENTS...
If your product is damaged in shipment, please call us immediately. It is very important for you to keep the original packaging. We will replace any damaged item at no cost to you and handle the processing of the damaged product.
We will be pleased to answer any of your questions concerning our products, the artists, our website, or any other issue by phone, fax or e-mail and we welcome your comments.
Karen’s Gift Shoppe
120 East 4 Ave.
Mount Dora, Florida 32757
352-735-0660
888-527-3674 Toll free
352-735-4727 Fax
karen@karensshop.net
More about our Policies
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