Personal Customer Service
Excellent Customer
Service has been the foundation of our business throughout our 19
plus
year history. Our 2500 square foot store is located in Mount Dora,
FL (which is 25 minutes north of Orlando and just south of Leesburg).
We invite you to visit and browse our huge selection of merchandise. We
will be happy to answer any of your questions regarding our products or
our site by calling 352-735-0660 or 888-527-3674
We are here for you
everyday until 5 PM e.s.t.
We have been an authorized dealer for many fine collections for 19
years. Just to mention a few- Armani, Crislu Jewelry, Kameleon
Jewelry, Ditz Bears and Santa's,
Franz Porcelain, G. DeBrekht Russian Art, Joy to the World Ornaments,
SPI, Radko
| Ordering - Secure Order Processing |
Orders placed on-line are completely
secure via our shopping cart. Your Visa, Mastercard and
American Express card will not be charged until we have cleared
your order for shipping.
Once placed, your order will be securely
transmitted to us. We will confirm availability and ship date,
enter your order, process your credit card, and send you an
e-mail regarding your order and expected ship date. All orders
will be confirmed immediately and then upon the processing of
your card, will be confirmed again, usually within 48 hours. If
you have questions concerning your order please e-mail us at karen@karensshop.net If you prefer we accept checks and money orders. We also have a Wire account available. Please include with your payment-- the item number, item name, quantity purchased, shipping costs (calculated from the shopping cart order form item page) and total amount. We will also need your complete Ship To street address and phone number. Please send this information and payment to our address at: Karen's Gift Shoppe 120 East 4 Ave. Mount Dora, FL 32757 25 minutes north of Orlando South of Ocala and Leesburg just off 441 And finally you may call us to place your order by phone. 352-735-0660 or toll free 888-527-3674 **All orders are screened for fraud before processing. We have anti-fraud safeguards in place and will pursue prosecution for any fraudulent order. |
| Returns |
|
If for any reason you are not completely
satisfied with your purchase, you may return it in in new,
undamaged condition in the original undamaged box within
30 days of receipt for a store credit or a refund of the cost of
the item purchased (less shipping costs and any fees that
we incurred to process your order). The exception would be final
sale items. All returns must be insured for the value of the item and packed to arrive damage free. If you do not insure the item and it arrives damaged, unfortunately we cannot give you a refund. You would not like to receive your order damaged and we would not want to have it returned damaged. Insurance costs are just a dollar or two. Remember you must place the claim if the carrier damages the package on it’s way back to us. Customer will be credited or refunded for the merchandise that is returned in undamaged/unused condition by the method used by the customer at the time of purchase. For orders where the customer was charged shipping we do not refund the cost of shipping. Exchanges. All exchanges for items must be made within 30-days of receipt. Obtain an authorization from us for the return. Special orders or import orders may not be Exchanged or Cancelled. Earrings may not be exchanged. The customer will be responsible for returning merchandise at their cost. All orders must be shipped no more than 30 days after a return authorization is issued. If orders, on which Karen’s Gift Shoppe has paid shipping,
are refused by the customer, shipping charges to and from the
recipient and any other fees applied by the carrier will be
passed along to the customer. |
| Damaged Shipments |
|
If your product is damaged in shipment,
please call us immediately. It is very important for you to keep
the original packaging. We will replace any damaged item at no
cost to you and handle the processing of the damaged product.
|
| Special Delivery |
We will ship special delivery at your
request on a cost to you basis. We will also ship outside the
U.S.A. on a cost to you basis. In this regard we will try to
find the most cost effective rate to you and will be happy to
confirm that to you before finalizing your shipment.
|
| International Shipping |
How International Shipping works:
Once we receive your order we will
weigh and measure the item(s). We will try to find the
carrier with the most economic cost to you and email you with
the rate to ship your order. Once we receive your approval
of the shipping cost we will add theapproved costs to your order and process your order. Shipment will go out once we have secured approved payment. All orders are screened for fraud before processing. |
| Overseas Duties, Customs, Brokerage Fees or Royalties |
| For all sales to foreign countries including Canada, it is the responsibility of the customer to pay whatever import taxes, brokerage fees, royalties, customs, duties or other costs that may be imposed on the import of the product purchased, upon receipt of shipment. If you question these fees, please consult your local customs office, as we do not have that information. |
| Free Gift Wrap |
We also offer FREE GIFT WRAPPING of your
item, provided it is of the size that can be gift wrapped and we
have the item in stock. If you have requested gift wrap, we will
let you know if your order cannot be gift wrapped. We will also
include a gift message with your order if requested. To request
this free gift wrapping service please call us at the number
below or include your request in the "Comments" section of your
order. |
