| Personal Customer Service |
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Excellent Customer Service has been the foundation of
our business throughout our 19 plus year history. Our 2500 square foot
store is located in Mount Dora, Florida. We invite you to visit us personally and browse our huge
selection of merchandise. We will be happy to answer any of your
questions regarding our products or our site by calling 352-735-0660 or
Toll Free 888-527-3674.
We are here for you everyday until 5p.m. e.s.t.
We have been an authorized dealer for many fine collections for 19
years. Just to mention a few - Armani, Crislu Jewelry, Ditz, Expressions from the Heart,
Franz, G. DeBrekht, Joy to the World Ornaments, Kameleon Jewelry Lenox, Radko, SPI. |
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| Ordering - Secure Ordering Process |
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Orders placed on-line are completely secure via
our shopping cart. Your VISA, Mastercard, or American Express card will
not be charged until
we ship.
Once placed,
your order will be securely transmitted to us. We will confirm
availability and ship date, enter your order, process your credit card,
and send you an e-mail regarding your order and expected ship date. All
orders will be confirmed immediately and then upon the processing of
your card, will be confirmed again, usually within 48 hours. If you have
questions concerning your order please
e-mail us at: karen@karensshop.net
If you prefer we accept checks, and money orders. We also have a wire
account available. Please include with
your payment-- the item number, item name, quantity purchased, shipping
costs (calculated from the shopping cart order form item page) and total
amount. We will also need your complete Ship To street address and phone
number.
Please send this information and payment to our address at:
Karen’s Gift Shoppe
120 East 4th Ave.
Mount Dora, FL 32757 |
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And finally, you may call us toll free
888-527-3674
or 352-735-0660 to place your order by
phone |
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| Returns |
If for any reason you are not
completely satisfied with your purchase, you may return
it in the original undamaged box within 30 days of
receipt for a store credit or a refund of the cost of
the item purchased (less shipping costs that we incurred
to ship to you). The exception would be final sale
items. To process your return you must:
* Contact us at 888-527-3674 for a return authorization number. There
will be a 25% restocking fee for items returned without a return
authorization number.
* Keep your original packaging materials for return to us.
* Customers are responsible for all shipping and insurance charges when
returning items.
* For questions concerning returns e-mail us at:
karen@karensshop.net |
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| Damaged Shipments |
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| If your product is damaged in shipment, please call us immediately.
It is very important for you to keep the original packaging. We will
replace any damaged item at no cost to you and handle the processing of
the damaged product. |
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| We will be pleased to answer any of your questions concerning our
products, the artists, our website, or any other issue by phone, fax or
e-mail and we welcome your comments. |
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| Special Delivery |
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| We will ship special delivery at
your request on a cost to you basis. We will also ship
outside the U.S.A. on a cost to you basis. In this
regard we will try to find the most cost effective rate
to you and will be happy to confirm that to you before
finalizing your shipment |
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| International Duties, Customs, Brokerage Fees or
Royalties |
| For all sales to foreign countries including Canada, it is the
responsibility of the customer to pay whatever import taxes, brokerage
fees, royalties, customs, duties or other costs that may be imposed on
the import of the product purchased, upon receipt of shipment. If you
question these fees, please consult your local customs office, as we do
not have that information. |
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| Free Gift Wrap |
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| We also offer FREE GIFT WRAPPING of your item, provided it is of the
size that can be gift wrapped and we have the item in stock. If you have
requested gift wrap, we will let you know if your order cannot be gift
wrapped. We will also include a gift message with your order if
requested. To request this free gift wrapping service please call us at
the number below or include your request in the "Comments" section of
your order. |
Karen's Gift Shoppe
120 East 4 Avenue
Mount Dora, FL 32757 |
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25 minutes
north of Orlando
South of Ocala and Leesburg
Just off of 441 |
| Phone 352-735-0660 or Toll Free
888-527-3674 |
| |
| E-Mail:
karen@karensshop.net |
